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LIED ABOUT SERVICE, LIED ABOUT GUARANTEE
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Mar 25, 2008 American Laser Center reports - HEALTH-Medical Centers complaint by Sandy22 |
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American Laser Center of Hinsdale lied to me and said they had new technology that would remove light hair from light skin - something that all the other places admitted right away could not be done. The manager told me that within 6-8 months I would be hair free and if I treated my legs as well I would never have to shave again. She roped me in on the spot with CARE CREDIT's 12 month interest free card and a $500 instant credit and of course the prospect of finally having clean arms and legs seemed worth the $5,000 price tag as long as it came with a guarantee. Well 24 months later and no results and a request for a refund was made to corporate. All techs there who treated me said I would qualify for refund. The office went through many managers during the 24 months and several of them told me I would qualify and that the manager who signed me up told many lies to many people and they were left cleaning up the mess. Not only did corporate never respond to my refund request, the complaint I filed through the BBB was never even responded to.
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1. Written by Allen - ALC Customer Service, on 21-04-2008 13:49
Hello,
I am sorry to hear about your poor experiences with American Laser Centers and refunds. I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252-2010. If you’d like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience.
American Laser Centers’ customer service center will be happy to personally help you with your needs and will provide a swift response to your concern.
Thank you,
-Allen
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2. Written by sarah, on 15-04-2008 15:51
I am an esthetician who is laser certified. I know that certain lasers can attack lighter hair it just takes longer, i think i would have done better research before I spent $5,000.
I have worked in a plastic surgeons office and they would never refund a laser treatment because they spent the time and money on the service already, they're like $200,000. machines!
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3. Written by Wow!, on 15-04-2008 15:42
I do not think it's fair you are saying they lied to you. I have had services done at this company and have been very satisfied. The guarantee is not a life time guarantee, it's a two year guarantee, that they will keep treating you two years after your initial treatments are finished, if you continue hair growth. They already treated you. Why would they give you money back for something you already had done?
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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